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Privacy Policy

Last updated: July 27, 2026

1. Introduction

LAVENDR COFFEE LLC (“we,” “us,” or “our”), in partnership with PINKOLOGY COFFEE LLC for merchant account and payment processing, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit withlavendr.com (the “Site”), place an order, join our waitlist or newsletter, manage a VIP Club subscription, or otherwise interact with us.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site. This Policy should be read together with our Terms of Service.

2. Information We Collect

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

  • Contact details such as name, email address, and phone number
  • Shipping and billing addresses
  • Order details, subscription preferences, and customer support messages
  • Newsletter, waitlist, or marketing signup information
  • Account-related information when you sign in to manage your subscription

2.2 Payment Information

When you make a purchase, payment is processed by our merchant and payment-processing partner, PINKOLOGY COFFEE LLC, together with third-party payment providers (such as Authorize.net, Shopify, or other processors we may use). We do not store your full credit or debit card number on our servers. Card details are typically tokenized or handled directly by the payment provider in accordance with their security standards.

2.3 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information, such as:

  • Device and browser type, operating system, and general location derived from IP address
  • Pages viewed, links clicked, referring URLs, and approximate time spent on the Site
  • Cart contents, checkout progress, and related session data stored in cookies or local browser storage
  • Marketing attribution data, such as UTM parameters and advertising click identifiers

2.4 Information from Service Providers

We may receive information about you from partners that help us operate the business, including ecommerce platforms, email and SMS marketing tools, analytics providers, advertising platforms, and shipping carriers (for example, delivery status updates).

3. How We Use Your Information

We use personal information to:

  • Process orders, payments, subscriptions, refunds, and deliveries
  • Communicate with you about your order, account, or support requests
  • Send transactional emails and, where permitted, marketing messages about Lavendr products, offers, and updates
  • Operate abandoned-checkout reminders and similar customer experience flows
  • Improve the Site, products, marketing, and customer experience
  • Measure advertising performance and understand how visitors find and use the Site
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations and enforce our Terms of Service

4. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to keep your cart and checkout session working, remember preferences, measure Site performance, and support advertising and analytics.

You can control cookies through your browser settings. Disabling certain cookies may limit features such as remembering your cart or completing checkout smoothly. Some analytics and advertising tools may also offer their own opt-out mechanisms.

5. How We Share Information

We do not sell your personal information for money. We may share information in the following circumstances:

  • Service providers. With vendors who help us run the Site and fulfill orders, such as payment processors, ecommerce platforms (including Shopify), email marketing providers (including Klaviyo), analytics and advertising partners (including Meta and Triple Whale), hosting and database providers, address-autocomplete services, and shipping carriers.
  • Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, where personal information may be transferred as part of the transaction.
  • Legal and safety. When we believe disclosure is required by law, legal process, or to protect the rights, property, or safety of LAVENDR COFFEE LLC, our customers, or others.
  • With your direction. When you ask us to share information or otherwise consent to a disclosure.

Our service providers are permitted to use personal information only to perform services on our behalf or as otherwise required by law.

6. Marketing Communications

If you subscribe to our newsletter, join a waitlist, or otherwise opt in to marketing, we may send you emails about products, offers, and news. You can unsubscribe at any time using the link in those emails or by contacting us at hello@withlavendr.com.

We may still send transactional messages related to your orders, subscriptions, account security, or customer support even if you opt out of marketing.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including order history, tax and accounting records, subscription management, dispute resolution, and legal compliance. Retention periods vary depending on the type of data and our operational and legal requirements.

8. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising or “sale” or “sharing” of personal information, as those terms are defined under applicable law

To exercise these rights, email us at hello@withlavendr.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights available under applicable law.

If you are a California resident, this section also serves as our notice under the California Consumer Privacy Act (CCPA/CPRA). We collect the categories of personal information described above for the business purposes listed in this Policy. We do not knowingly sell the personal information of consumers under 16 years of age.

11. International Visitors

We currently ship within the United States and operate primarily from the United States. If you access the Site from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

12. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page and, where appropriate, communicated by other reasonable means. Your continued use of the Site after an update means you accept the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

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