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Refund Policy

Last updated: July 27, 2026

1. Our 60-Day Glow Guarantee

At LAVENDR COFFEE LLC (“we,” “us,” or “our”), in partnership with PINKOLOGY COFFEE LLC for merchant account and payment processing, we want you to feel confident trying Lavendr. If you are not satisfied with your purchase for any reason, you may request a return or refund within 60 days of delivery under this Refund Policy (the “Policy”).

This Policy applies to orders placed through withlavendr.com and forms part of our Terms of Service. By placing an order, you agree to the terms below.

2. Eligibility

To qualify for a return or refund under this Policy:

  • You must contact us within 60 days of the delivery date shown on your shipment tracking or delivery confirmation.
  • Your request must relate to products purchased directly from Lavendr through our website.
  • Opened and partially used products are eligible. You do not need to return the item unused or in resale condition.

Purchases made through unauthorized third-party sellers or retailers are not covered by this Policy.

3. How to Request a Return or Refund

To start a return or refund, email us at hello@withlavendr.com with the following information:

  • Your full name and the email address used at checkout
  • Your order number
  • The product(s) you wish to return or receive a refund for
  • A brief reason for your request (optional, but helpful)

Once we receive your request, our team will confirm next steps, including whether a physical return is required and any return shipping instructions.

4. Refunds

Approved refunds are issued to the original payment method used for the purchase. Please allow 5 to 10 business days after we approve your request (and, where applicable, after we receive any returned item) for the refund to appear on your statement. Processing times may vary depending on your bank or card issuer.

Unless the return is due to our error (for example, a damaged, defective, or incorrect item), original shipping charges are non-refundable. Return shipping costs, if any, are your responsibility unless we specify otherwise in writing.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at hello@withlavendr.com as soon as possible and include your order number and photos of the issue when available. We will work with you promptly to arrange a replacement or a full refund, including applicable shipping costs where the issue is our responsibility.

6. VIP Club Orders

Orders placed through our VIP Club Programme are covered by the same 60-day guarantee described in this Policy. Free gifts included with VIP Club shipments are non-returnable and non-refundable.

Cancelling or pausing your VIP Club subscription does not automatically cancel shipments already processed. Those shipments remain subject to this Policy. For subscription management details, see our Terms of Service.

7. Exclusions

The following are not eligible for a refund under this Policy:

  • Requests made more than 60 days after delivery
  • Free gifts, promotional items, or samples provided at no charge
  • Products purchased from unauthorized sellers or third parties
  • Orders we reasonably determine involve fraud, abuse of this Policy, or a violation of our Terms of Service

8. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Changes apply to orders placed on or after the updated date. Orders placed before a change remain subject to the Policy in effect at the time of purchase, unless otherwise required by law.

9. Contact Us

Questions about a return or refund? We are here to help:

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