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Shipping Policy

Last updated: July 27, 2026

1. Overview

LAVENDR COFFEE LLC (“we,” “us,” or “our”), in partnership with PINKOLOGY COFFEE LLC for merchant account and payment processing, ships Lavendr orders placed through withlavendr.com. This Shipping Policy explains where we ship, available rates, delivery estimates, and related fulfillment details. It forms part of our Terms of Service.

2. Shipping Destinations

We currently ship within the United States only. We do not offer international shipping at this time. If you enter a non-US address at checkout, we may be unable to fulfill your order.

3. Shipping Rates & Methods

Shipping options and prices are calculated at checkout based on your order subtotal. Current US rates are:

  • USPS Standard + Ensured: $4.95 for orders under $90
  • Free USPS Standard: $0 for orders of $90 or more
  • USPS Express + Eco Friendly: $9.45 (available regardless of subtotal)

Rates and available methods may change. The options shown at checkout at the time you place your order control.

4. Delivery Estimates

Estimated delivery windows are shown at checkout and are approximations only, not guarantees. Typical ranges are:

  • Standard: about 9 to 12 calendar days from the order date
  • Express: about 4 to 6 calendar days from the order date

Many US orders arrive in about 7 to 8 business days with standard shipping, depending on carrier performance and destination. We are not responsible for delays caused by carriers, weather, natural disasters, customs (if applicable), incorrect address information, or other circumstances beyond our control.

5. Order Processing & Tracking

After you place an order, you will receive an email confirmation. When your order ships, we will send tracking information to the email address used at checkout. Carrier tracking may take a short time to update after the label is created.

If tracking has not updated for about a week after shipment, contact us at hello@withlavendr.com with your order number and we will help investigate.

6. Shipping Address

You are responsible for providing a complete and accurate shipping address. If you notice an error, email us at hello@withlavendr.com as soon as possible. If the order has not yet shipped, we can usually update the address. Once an order has shipped, address changes may not be possible, and we will work with you and the carrier where we can.

If a package is returned to us because of an incorrect or incomplete address, undeliverable location, or failure to accept delivery, we may charge a re-shipping fee or, at our discretion, issue a refund less original shipping costs.

7. Risk of Loss

Title and risk of loss for products pass to you upon our delivery of the items to the carrier. If your package arrives damaged, please see our Refund Policy and contact us promptly with your order number and photos when available.

8. VIP Club Shipments

VIP Club refill shipments are shipped using our standard shipping method. Shipping charges applicable to VIP Club orders are disclosed at enrollment and on renewal as described in our Terms of Service. Skipping, pausing, or cancelling your VIP Club plan does not affect shipments that have already been processed.

9. Returns Related to Shipping

Questions about returns, damaged packages, or refunds for shipping issues are covered by our Refund Policy. Unless a return is due to our error, original shipping charges are generally non-refundable.

10. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Changes apply to orders placed on or after the updated date, unless otherwise required by law.

11. Contact Us

Questions about shipping or delivery? Reach out:

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