Support
Find answers to common questions below, or get in touch if you need a hand with anything else.
Lavendr is a daily skin blend made with ube (purple yam), collagen peptides, biotin, and superfoods like dragon fruit and beet root. You mix it into hot water or milk for a creamy, nutty-vanilla drink that supports your skin from the inside out.
Add one scoop to 8–10 oz of hot water or your favourite milk (oat, almond, regular — all work great). Stir or froth until smooth. That's it. Some people blend it iced too, totally up to you.
Most people start noticing a difference in skin hydration and glow within 2–4 weeks of daily use. Like anything worth doing, consistency is key — one cup a day keeps it simple.
Lavendr is free of gluten, soy, and artificial colours. It does contain collagen derived from bovine sources. If you have specific dietary concerns or allergies, we always recommend checking the full ingredient list on the product page or reaching out to your doctor.
Domestic (US) orders usually reach you in about 7–8 business days from when you order. You'll get a tracking number by email as soon as your package ships.
We get it — taste is personal. If you're not happy with your purchase, reach out within 30 days of delivery and we'll sort out a return. Items need to be unused and in their original packaging.
The VIP Club is our subscribe-and-save programme. Every 45 days, we ship you a fresh refill at a discounted price, plus a free gift with every shipment. No commitments — you can skip, pause, or cancel anytime by emailing us at least 5 business days before your next shipment.
Just send us an email at hello@withlavendr.com at least 5 business days before your next scheduled shipment. We'll take care of the rest — no hoops to jump through.
Right now we only ship within the United States. We're working on expanding — sign up for our newsletter to be the first to know when we go international.
Yes — there's added caffeine in Lavendr, roughly the same amount as one cup of coffee. If you're sensitive or cutting back, you might want to treat it like your morning cup and skip other caffeinated drinks the same day.
The blend includes collagen peptides from bovine (cow) sources, so it isn't vegan. If you're plant-based only, this one won't be the right fit — we're always listening if you want to see a vegan option down the road.
We can't give medical advice. If you're pregnant, nursing, or have a health condition, please show the ingredient list to your doctor or midwife before you start.
Keep the pouch sealed in a cool, dry spot out of direct sunlight. Once it's open, reseal it tight after each use so it stays fresh.
Email us at hello@withlavendr.com as soon as you can. If the order hasn't shipped yet, we'll do our best to update it. Once it's with the carrier, we may need to work with you on a redirect or re-ship depending on the situation.
Carriers sometimes skip scans for a day or two. If it's been more than a week with no updates, email us with your order number and we'll track it down with the shipping partner.
We take major credit and debit cards plus whatever you see at checkout (Shop Pay, Apple Pay, etc., depending on your device). All charges show up clearly on your statement.
Bundles usually save you a bit per serving compared to buying single units — check the Lavendr product page for current options and pricing. VIP Club members get their own member pricing on refills.
Lavendr is a daily skin blend made with ube (purple yam), collagen peptides, biotin, and superfoods like dragon fruit and beet root. You mix it into hot water or milk for a creamy, nutty-vanilla drink that supports your skin from the inside out.
Add one scoop to 8–10 oz of hot water or your favourite milk (oat, almond, regular — all work great). Stir or froth until smooth. That's it. Some people blend it iced too, totally up to you.
Most people start noticing a difference in skin hydration and glow within 2–4 weeks of daily use. Like anything worth doing, consistency is key — one cup a day keeps it simple.
Lavendr is free of gluten, soy, and artificial colours. It does contain collagen derived from bovine sources. If you have specific dietary concerns or allergies, we always recommend checking the full ingredient list on the product page or reaching out to your doctor.
Domestic (US) orders usually reach you in about 7–8 business days from when you order. You'll get a tracking number by email as soon as your package ships.
We get it — taste is personal. If you're not happy with your purchase, reach out within 30 days of delivery and we'll sort out a return. Items need to be unused and in their original packaging.
The VIP Club is our subscribe-and-save programme. Every 45 days, we ship you a fresh refill at a discounted price, plus a free gift with every shipment. No commitments — you can skip, pause, or cancel anytime by emailing us at least 5 business days before your next shipment.
Just send us an email at hello@withlavendr.com at least 5 business days before your next scheduled shipment. We'll take care of the rest — no hoops to jump through.
Right now we only ship within the United States. We're working on expanding — sign up for our newsletter to be the first to know when we go international.
Yes — there's added caffeine in Lavendr, roughly the same amount as one cup of coffee. If you're sensitive or cutting back, you might want to treat it like your morning cup and skip other caffeinated drinks the same day.
The blend includes collagen peptides from bovine (cow) sources, so it isn't vegan. If you're plant-based only, this one won't be the right fit — we're always listening if you want to see a vegan option down the road.
We can't give medical advice. If you're pregnant, nursing, or have a health condition, please show the ingredient list to your doctor or midwife before you start.
Keep the pouch sealed in a cool, dry spot out of direct sunlight. Once it's open, reseal it tight after each use so it stays fresh.
Email us at hello@withlavendr.com as soon as you can. If the order hasn't shipped yet, we'll do our best to update it. Once it's with the carrier, we may need to work with you on a redirect or re-ship depending on the situation.
Carriers sometimes skip scans for a day or two. If it's been more than a week with no updates, email us with your order number and we'll track it down with the shipping partner.
We take major credit and debit cards plus whatever you see at checkout (Shop Pay, Apple Pay, etc., depending on your device). All charges show up clearly on your statement.
Bundles usually save you a bit per serving compared to buying single units — check the Lavendr product page for current options and pricing. VIP Club members get their own member pricing on refills.
Still have questions?
We read every email and typically get back to you within 24 hours. Don’t be a stranger.
hello@withlavendr.com